Last updated: July 2026
Refunds at DHEERAN PHARMACEUTICALS are processed for the following situations:
1. Eligibility for refund
- Goods received in damaged, broken or leaking condition (with photo evidence within 24 hours of delivery).
- Wrong product, wrong batch or short-supply of an invoiced item.
- Cold-chain breach reported with the unboxing video.
- Duplicate online payments or failed transactions where the amount was debited.
2. Non-refundable
- Schedule-H, H1 and X medicines once dispatched, except for the conditions above.
- Goods nearing expiry (≤ 3 months) when expressly purchased at near-expiry rates.
- Damage caused after delivery or by the buyer’s storage conditions.
3. How to request a refund
- Email dheeranpharma@rediffmail.com with your invoice number, photographs of the issue and the unboxing video (if any) within 48 hours of delivery.
- Our team will verify and respond within 2 working days.
4. Refund timeline
Approved refunds are processed within 5–7 working days to the original payment source (Razorpay / UPI / bank). Account-credit refunds reflect immediately in your ledger.
5. Cancellation refunds
Pre-invoice cancellations are refunded in full. Post-invoice cancellations may incur a re-stocking charge of up to 10% on temperature-sensitive items.